Voice Process - Chennai Apply Now

To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.

• Attend inbound & Out Bound calls sometime respond through email and chat of customers with regards to give or take information.
• Ability to understand what makes the customer tick.
• Implement all feedback given by Supervisors.
• Questions team leader or manager to obtain full understanding of what information is being requested.
• Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
• Manage length of calls.

Functional competencies:

Proficiency in working on a computer. Basic MS office skills and ability to work on applications that are used to provide services. Having worked on CRM applications is an advantage.

• Good typing skills (Quality & Speed)
• Good communication skills –
• Ability to handle telephonic conversations
• Good spoken English & Hindi mandatory.
• Good Listening skills
• Good comprehension

Send resume & specify position you are seeking to :

Email Id: swarnalatha@adso.com

Mobile: 8008402255

AdvanSoft International,Inc.

Dr No. 8-2-293/82/f/c/30,
Film Nagar, Jubilee Hills,
Hyderabad - 500 096.